Refund Policy
Refunds for AI Sheru Bhai photo packs: automatic photo returns, 14-day refunds for unused photos, and defective results.
Last updated: 2026-11-13
This policy applies to purchases from WANXUELIAN at aisheru.com.
What you buy
You buy a one-time photo pack: Starter $1.99 for 4 photos, Popular $3.99 for 12 photos, or Party $6.99 for 30 photos, in US dollars. There is no subscription. Unused photos never expire. Current packs and prices are shown on the home page.
Failed generations and safety checks
Every generation reserves 1 photo. If a generation fails or times out, or its result does not pass our automatic safety check, the photo reserved for it is returned to your account automatically. You do not need to ask, and the result is not delivered.
Unused photos
You can ask for a refund within 14 days of purchase. We refund the unused share of the pack you paid for, in US dollars: the pack price multiplied by your unused photos and divided by the pack total. A photo reserved for a generation that has not finished counts as unused. If that generation fails, its photo returns to you automatically.
Defective results
If a delivered photo is clearly defective, for example a corrupted file or a broken download, ask for a refund or a replacement within 14 days of delivery. We review each request and, if it is approved, refund the photo in cash or return the photo to your account.
What is not refundable
A photo that was delivered as expected is not refundable just because you do not like the result. AI images can differ from what you expect, so please check the scene and the result before generating more photos.
How to ask for a refund
Signed in: open Support from your account and create a request starting with [Refund], with your order or photo. Not signed in: email us using the contact details below. We reply within 2 business days. Approved refunds go back to your original payment method through Waffo, our payment processor.